Spa Guide

Day Spa in Toronto Markham

Cancellations

  • Single services require 24 hours notice or full charges will be applied.

  • Multiple services, including Spa Journeys require 48 hours or a 50% charge will be applied.

  • Group bookings of 5 guests or more must be paid in full 7 days prior to the appointment date.

  • No-shows will not be refunded.

 

Reservations

  • Appointments are booked by telephone, in person or via our website.

  • Cancellations will not be accepted via our website or voicemail, please call us.

  • A valid credit card is required for first time bookings and may be requested for future bookings.

  • Gift card numbers are required at time of booking.

 

Promptness

  • Your appointment time is reserved especially for you.  Late arrival will result in a modified treatment time so that the next guest is not kept waiting.  Full charge will apply.

 

Minimum Age

  • Children under the age of 8 are welcome providing they are receiving a spa service.

  • Some treatments may require parental consent/presence if under the age of 18.

 

Courtesy

  • Please contribute to a serene environment by turning off all cell phones.  A 'whisper mode' is appreciated!
     

Return or Exchange

  • A 14 days refund or exchange to unopened retail items is permitted with original receipt.

 

Your Services

  • Communication is the key to achieving desired results.  Please share your likes or dislikes with your therapist prior to your treatment.

 

Gift Cards

  • Gift cards are available for any Service, Spa Journey or in any dollar denomination.

  • Dollar amount gift cards have no expiry date.  All service gift cards will have a 1 year expiration date. 

  • Silver Leaf Days Spa is not responsible for lost or stolen gift cards.

  • Gift cards are non replaceable or refundable.

 

Attire

  • A Spa gown, robe, slippers and a private locker will be provided for all Spa Journey bookings.

  • Swimwear is require in some areas of the Spa.

  • Silver Leaf Day Spa is not responsible for lost, damaged or misplaced items.

 

Prices are subject to change without prior notice.  Prices do not include H.S.T.