Spa Guide

Cancellations

• Single services require 24 hours notice or full charges will be applied.

• Multiple services, including Spa Packages require 48 hours or a 50% charge will be applied.

• Group bookings of 3 guests or more must be paid in full 14 days prior to the appointment date.

• No-shows will not be refunded.

 

Reservations

• Appointments are booked by telephone, in person or via our website.

• Cancellations will not be accepted via our website or voicemail, please call us.

• A valid credit card is required for first time bookings and may be requested for future bookings.

• Gift card numbers are required at time of booking.

 

Promptness

• Your appointment time is reserved especially for you.  Late arrival will result in a modified treatment time so that the next guest is not kept waiting.  Full charge will apply.

 

Minimum Age

• Children under the age of 8 are welcome providing they are receiving a spa service.

• Some treatments may require parental consent/presence if under the age of 18.

 

Courtesy

• Please contribute to a serene environment by turning off all cell phones.  A 'whisper mode' is appreciated!
   

Return or Exchange

• A 14 days refund or exchange to unopened retail items is permitted with original receipt.

 

Your Services

• Communication is the key to achieving desired results.  Please share your likes or dislikes with your therapist prior to your treatment.

 

Gift Cards

• Gift cards are available for any Service, Spa Package or in any dollar denomination.

• Dollar amount gift cards have no expiry date.  All service gift cards will have a 1 year expiration date from month of purchase.

• Silver Leaf Days Spa is not responsible for lost or stolen gift cards.

• Gift cards are non replaceable or refundable.

 

Attire

• A Spa gown, robe, slippers and a private locker will be provided for all Spa Package bookings.

• Swimwear is require in some areas of the Spa.

• Silver Leaf Day Spa is not responsible for lost, damaged or misplaced items.

 

Prices are subject to change without prior notice.  Prices do not include H.S.T.